Around the Corner
Companies make decisions. The consequences reach everyone else.
Here is a sample of the Around the Corner experience, based on recent published work. Each Wednesday, one consequential shift is interpreted for executives, practitioners and consumers, with questions worth seeing before they become harder to ignore.
Everything looks on track. What might the reports be missing?
A rollout can succeed on paper while important changes in everyday work and customer experience go unnoticed. Here are three questions worth seeing before they become harder to ignore.
For Executives
The next change may already be happening.
New tools, responsibilities and operating decisions can reshape work before anyone launches a formal initiative. A green report may show what was delivered, not what has started changing around it.
Worth asking: What has changed in your organization that no one has called a change yet?
Evidence: The Change Started Before Anyone Called It a ChangeFor Practitioners
Can employees actually use their managers' support?
Leaders may endorse AI and provide approved tools. Employees still need clear quality standards, judgment boundaries and someone who can resolve exceptions. Support that cannot be used is not the same as readiness.
Worth asking: When AI output does not fit the situation, what can the employee do?
Evidence: Your Managers Say They Support AI. Can Employees See It?For Consumers
The card worked again. The trust did not return.
After weeks of disruption during the Capital One and Discover integration, one customer received a working replacement card but downgraded the relationship. Restoring service did not reverse that decision.
Worth asking: What happens when a company fixes a problem after confidence is gone?
Evidence: Capital One / Discover case studySee more of what matters to you.
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